Last updated: January 2026
Introduction
TodayDTravels ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights in relation to it. It applies to the website todaydtravels.com and to any communication you have with our travel agents by phone or email.
By using our website or our services, you consent to the practices described in this policy. If you do not agree with any part of this policy, please do not use our services.
Information We Collect
Information You Provide
- Booking information: traveller names (as on government ID), dates of birth, passport or ID details (for international travel), nationality and contact details
- Contact information: name, email, phone number, mailing address
- Payment information: credit card or other payment details, billing address (processed via PCI-compliant payment processors — we do not store full card numbers on our servers)
- Preferences: seat, meal, baggage and frequent flyer programme details you choose to share
- Communication: records of phone calls, emails and chat sessions with our agents
Information We Collect Automatically
- IP address, device type, browser type and version
- Pages visited, time spent on each page, navigation paths
- Approximate geographic location (city/region level, derived from IP)
- Referring website (the URL you came from)
- Search terms used on our site
How We Use Your Information
- To process and confirm your flight bookings, changes and cancellations
- To communicate with you about your booking, including itinerary updates, schedule changes and refund status
- To respond to your enquiries, callback requests and customer service interactions
- To provide post-booking support (date changes, cancellations, schedule change assistance)
- To improve our website, services and customer experience
- To prevent fraud and protect the security of our website and customers
- To comply with legal obligations, court orders and lawful requests from authorities
- To send promotional offers and travel deals — only when you have opted in to receive them
When We Share Information
We only share your information when it's necessary to provide the service or comply with the law:
- Airlines and travel suppliers: to process your booking, including hotels, ground transportation and travel insurance providers where applicable
- Global Distribution Systems (GDS): Amadeus, Sabre, Travelport and similar systems used to issue tickets
- Payment processors: to securely process your card payment
- Service providers: companies that help us operate (hosting, CRM, customer support, analytics)
- Legal authorities: when required by law, regulation, subpoena or court order
- Business transfers: if our business is sold, merged or restructured, your information may transfer to the new owner under the same protections
We do not sell your personal information to third parties for their independent marketing use.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to function correctly, analyse traffic and improve your experience. The categories of cookies we use are:
- Essential cookies: required for the site to function (e.g. remembering form input, page navigation)
- Analytics cookies: Google Analytics and similar tools that help us understand how visitors use our site
- Advertising cookies: Google Ads, Facebook Pixel and similar pixels that help us measure ad performance and show relevant ads
- Preference cookies: remember choices you make (e.g. language, currency)
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
Advertising & Google Ads
We use online advertising platforms — including Google Ads, Google Display Network and Microsoft Advertising — to promote our services. These platforms may use cookies or similar identifiers to:
- Show our ads to people who have previously visited our website (remarketing)
- Measure the effectiveness of our advertising campaigns
- Show ads on third-party websites and apps that participate in their ad networks
You can opt out of Google's personalised advertising at adssettings.google.com. You can also opt out of third-party vendor cookies via the Network Advertising Initiative at optout.networkadvertising.org.
Data Security
We use industry-standard security measures to protect your information, including SSL encryption for data transmitted between your browser and our servers, PCI-compliant payment processing, restricted internal access on a need-to-know basis, and regular security reviews of our systems and vendors. No method of transmission or storage is completely secure, so while we work hard to protect your information we cannot guarantee absolute security.
Your Rights
Depending on where you live, you may have the following rights in relation to your personal information:
- Right to access: request a copy of the information we hold about you
- Right to correction: ask us to correct inaccurate or incomplete information
- Right to deletion: ask us to delete your information, subject to legal retention requirements
- Right to opt out: unsubscribe from marketing emails at any time using the link in any email we send
- Right to portability: request your information in a portable, machine-readable format
- Right to lodge a complaint: contact your local data protection authority if you believe we have mishandled your information
To exercise any of these rights, please contact us using the details below.
California Residents (CCPA / CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what categories of personal information we collect, the right to request deletion, and the right to opt out of the sale or sharing of personal information. We do not sell personal information.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we may have inadvertently collected information from a child under 13, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was most recently revised. We encourage you to review the policy periodically.
If you have any questions about this Privacy Policy or our handling of your personal information, please contact us: